Case Studies

The Challenge

A senior private client required a dedicated, trusted programme manager to take full ownership of one to two high-stakes projects per year over an extended engagement. Each project carried significant personal, operational, or reputational weight — demanding absolute discretion, precision, and continuity of oversight across the full delivery lifecycle.

Our Approach

Felicia served as the sole programme manager across the entire relationship — from initial brief through to final handover. Each project was scoped, planned, and delivered end-to-end with a bespoke governance structure, tailored documentation, and direct stakeholder management. The long-term nature of the engagement meant deep institutional knowledge was built over time, allowing each successive project to be delivered with greater efficiency and confidence.

The Challenge

A boutique project management consultancy required structured administrative support and quality assurance preparation to achieve ISO certification. Leadership needed a clear framework to align processes, documentation, and internal standards to meet certification requirements.

Our Approach

Working directly with the founding partners, Felicia led the structured preparation for ISO certification — establishing the administrative frameworks, documentation standards, and quality assurance processes required. She aligned the leadership team around the certification roadmap, developed the supporting records management system, and ensured all workstreams were progressing to plan.

The Challenge

Across a range of client engagements, organisations were struggling with the operational demands of running complex programmes. Documentation was inconsistent, processes were undocumented, and teams were spending significant time on administrative coordination rather than delivery.

Our Approach

Felicia conducted operational reviews and identified the highest-friction points within each engagement. She designed and implemented documentation management systems, standardised key processes into SOPs, and introduced coordination structures that gave leadership clear visibility and freed delivery teams to focus on their core work.

The Challenge

Senior leaders across a range of organisations needed a trusted, experienced partner to support them through the day-to-day demands of leadership — helping them stay organised, prepared, and clear-headed as they navigated complex programmes and high-stakes responsibilities.

Our Approach

Felicia provided direct, one-to-one executive support — working alongside leaders to help them prepare for key meetings, structure their communications, manage their priorities, and maintain oversight of critical initiatives. She reviewed board-level reporting, coordinated follow-up actions, and ensured leaders had what they needed to show up fully prepared.